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TCP Code D-Day approaching

posted Mar 19, 2013, 5:30 PM by Austin Carwardine   [ updated Mar 19, 2013, 5:32 PM ]
Coming closely on the heels of the 1 March 2013 deadline for publication by all service providers of Critical Information Summaries in accordance with the Telecommunications Consumer Protections Code (Code), is the 1 April 2013 deadline for lodgement with Communications Compliance (CommCom) of each service provider's attestation and customer information compliance statement.  The attestation in particular is very significant, as it is confirmation that a service provider has a compliance plan and is fully compliant with the Code.

We have seen that the ACMA has been very vigorous in monitoring compliance with the Critical Information Summaries requirements in the Code, and that it commenced this activity immediately after the deadline.  Its examination of CISs has been very detailed and forensic.  The ACMA has also been active in reviewing complaint handling policies and writing letters to service providers if they think that CHPs are non-compliant.  There is no reason to expect that this activity will ease up from 1 April, quite the opposite in fact!

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