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TIO investigations fall by 73%

posted Mar 22, 2012, 10:21 PM by Austin Carwardine   [ updated Apr 3, 2012, 5:40 PM ]

The Telecommunications Industry Ombudsman (TIO) has revealed a dramatic fall in complaints requiring investigation by the TIO, as well as continuing falls in complaint numbers.  The TIO said that the number of complaints that were not resolved early and therefore needed some investigation dropped by 73% in the last quarter of 2011 – from 241 down to 64.  Overall complaints to the TIO during the quarter were 19% lower than in the first quarter of 2011 and 6% lower than in the previous quarter.  [From the Comms Alliance media release, 29 February 2012.]